POSTE
- Position : Client Experience Assistant
- Report to: Client Experience Manager
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- Client Experience Events, Activities & In-store animations
- Support and assist to Client Experience Manager
- Establish and maintain relationships with high value clients such in order to understand their needs and provide exceptional experience
- Collaborate with the CD & Events team or external third parties as appropriate
- Managing client accounts and resolving any issues or complaints in a timely and effective manner
- Develop and implement strategies to enhance the client experience and increase client loyalty
- Quality control and ensure LV standards are applied and maintained at all times across the client experience
- Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement
- Work on improving client segmentation, profiling and targeting for any action in order to recruit new high potential clients
- Maintain accurate records of client interactions and sales activities
- Define the gifts & treatments strategy for LVMS VICs, enrich the catalogue & coordinate logistics
- Be an Ambassador for the Louis Vuitton brand
- Be, at all times, a brand ambassador for the Maison with all points of contact of the business
- Both internally/externally by representing the brand in public/store events and activities, in order to promote LV image, brand, services and products.
- Build and develop clientele loyalty by personally meeting with as many clients as possible
PROFIL
- Experience: 5~8 years
- Education: Bachelor's degree
- Skill:
- In-depth knowledge of the trends of the Luxury markets as well as highest standards of Client experience
- Leadership skills support you in managing the team and related clienteling role
- Influential skills to collaborate with the many stakeholders of the role
- Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company.
- Personality:
- Open-minded, energetic, positive mind set
- Dynamic and store team work spirit
- Agility and entrepreneurship to support your solution to the challenges of this role
- Strong curiosity for innovation
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