JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
MAJOR RESPONSIBILITIES Client/Stakeholder ManagementIssue the access card and arrange the desk for new hire Collect and/or receive mail and courier deliveries, receipting in register and informing relevant staff Resolve problems associated with all building services including: Janitorial, mailroom support, parking, badging, conference rooms and supplies Fulfil any ad-hoc requests promptly and efficiently to support of facilities issues Ensure any faults or defects are noted and reported to ensure an outstanding client experience Respond to inquiries from internal and external customers regarding such information as: locations of buildings, local services and local amenity information Procurement & Vendor Management Manage multiple vendors including hard and soft skills to deliver services on time and within budget Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices Finance ManagementEnsure that the site’s financial operations are meeting targets and control requirements Financial processes to ensure account payable procedures are followed at all times Risk ManagementAssist in the implementation and management of a property risk management program Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Achieve Key Performance Indicators and Service Level Agreement target MAJOR CAPABILITIES Ideal Experience Min. 1 year of experience in facilities, property management, hospitality or related field Experience of working in environment Knowledge of vendor management for specialized services An understanding of basic technical aspects of property Critical Competencies Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staff Ability to manage conflict and balance between client and firm requirements Has a customer-oriented attitude Demonstrates proactive & professional approach to customer service Project Management & Organizational SkillsOrganizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
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About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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